Crisis RFP Landing Page

Empowering Crisis Call Center Professionals by Automating Critical Processes and Reducing Burnout

By using our Real-Time Care Intelligence™ technology

Prevent Burnout & Empower Crisis Call Center Staff. Download our Crisis Management Solution Checklist today.

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Download Checklist

The 988 Suicide & Crisis Lifeline will continue to grow and evolve

Did you know that the average speed to answer 988 calls has decreased from 2 minutes and 39 seconds to 41 seconds?* Due to the evolution of 988, call volumes, texts and chats will continue to increase over the next five years, so having a plan in place is imperative to a state’s ability to field these crisis calls and help achieve a seamless integration of crisis services for both mental and substance use disorders for those in need.

Compared to 2022, 988 text, chats and calls have skyrocketed. This proves that there is a critical intersection between the crisis care system and the broader behavioral health care continuum.  

Increase in texts sent to 988

Increase in online chats sent to 988

Increase in calls made to 988

Increase in speed to answer 988 calls

Encourage Prevention & Early Intervention
Offer Treatment & Recovery Support
Provide Crisis Services

Three Core Elements of the Behavioral Health Continuum*

We know that connecting people to the care they need—especially when they need it most—can be a long and fragmented process. Crisis Call Center staff need the ability to quickly and efficiently connect care providers to determine the right course of treatment. This does not have to be a manual or cumbersome process. Our Crisis Management System automates critical processes, freeing up your staff’s time and energy to focus on what matters most: supporting those in need.

How can our Crisis Management System Help?

When evaluating a solution provider to help you build an effective behavioral health crisis response system for your community, it is important to understand the next steps in effectively managing a crisis plan. 

The need for coordinated services for people in behavioral health crises is at an all-time high. Unfortunately, many call centers and mobile response teams lack the technology to align their response efforts and connect callers to appropriate care services. 

The Crisis Management System provides treatment availability, referral and communication tools, clinical decision support and analytics. By connecting patients in need with the most appropriate resources, Bamboo Health helps states provide optimal care and prevent relapses, costly admissions and readmissions. 

Bamboo Health Crisis Management System

Key Benefits

Crisis Response Unit

Connecting Care Team Members

Crisis Management System acts as a direct link between crisis call centers and mobile response teams, connecting helplines with appropriate care means, increasing access to behavioral health care, especially for those in underserved populations.

Patients holding hands - Bamboo Health improves Patient Outcomes

Improve Patient Outcomes

Real-time access to available resources reduces wait times for appropriate behavioral health treatment and prevents individuals in crisis situations from progressing to more acute states and increased risk scenarios.

Crisis Map View

Maximize Care Collaboration

Trusted technology platform enables optimal care coordination between all stakeholders, including departments of behavioral health, law enforcement, hospitals, community organizations, faith-based organizations and more.

Leaders in Real-Time Care Intelligence™

Our Impact

Bamboo Health’s Crisis Management System expedites care for those in need, increasing patient safety and improving outcomes.

Learn More
  • 28%

    crisis encounters resolved at scene

  • 44%

    encounters led to appropriate, prompt care

  • 34%

    less non-fatal opioid overdose encounters than average

Support Your Community’s 988 Initiative

Download our Crisis Management Solution Checklist to ensure you and your team are positioned for success when choosing a solution to support your community’s 988 crisis response initiative.

Download Checklist

Nevada Case Study

Revolutionizing Nevada’s Behavioral Health Referrals

Download Now

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Access Case Study

Bamboo Health’s OpenBeds® dramatically increased behavioral health access

With Nevada ranking 51st in the nation for overall mental health in 2021, the state knew it needed a way to improve access to care for all Nevadans. The state turned to the OpenBeds solution to close the loop on patient referrals, improve patient outcomes and expedite access to care.

 

Download the case study to learn how Nevada:

  • Improved its mental health ranking by 12 places
  • Reduced patient wait time for appropriate behavioral health treatment resulting in better patient outcomes
  • Improved efficiencies in making digital referrals to inpatient and outpatient facilities which offer the right level of care
  • And more…

What is your state doing to improve access to care for its residents? 

“For us, OpenBeds is vital to getting people the behavioral healthcare and other services they need to thrive. We look forward to getting even more providers participating in the OpenBeds platform so we can deliver comprehensive service to every Nevadan who experiences a behavioral health crisis.”

Rachelle Pellissier Executive Director of Crisis Support Services of Nevada

State HIT Connect Summit Dinner

Happy woman hugging a coworker in a busy office
Morton’s Steakhouse | Tuesday, April 2 | 7 PM EST

State HIT Connect Dinner Reception Hosted by Bamboo Health

Reserve Your Seat

Seats are limited, so please fill out the form to secure your spot today.

Thank you for reserving your spot. We look forward to seeing you at our dinner reception.

 

Morton’s Steakhouse: 300 S Charles St, Baltimore, MD 21201

 

You’re invited to a dinner reception hosted by Bamboo Health!

We are excited to host an evening of networking, beverages and hors d’oeuvres on Tuesday, April 2, at 7 pm at Morton’s Steakhouse. Don’t miss out on your chance to connect with other Bamboo customers, colleagues and gain insights into the future of behavioral healthcare.
                                                                                                                                                Seats are limited, so please fill out the form to secure your spot today.

NatCon Dinner Reception

Happy woman hugging a coworker in a busy office
Bridge Tap House & Wine Bar | Monday, April 15 | 7 PM CST

NatCon Dinner Reception Hosted by Bamboo Health

Reserve Your Seat

Seats are limited, so please fill out the form to secure your spot today.

Thank you for reserving your spot. We look forward to seeing you at our dinner reception.

 

Bridge Tap House & Wine Bar | 1004 Locust St, St. Louis, MO 63101

 

You’re invited to a dinner reception hosted by Bamboo Health!

We are excited to host an evening of networking, beverages and hors d’oeuvres on on Monday April 15th at 7pm at Bridge Tap House & Wine Bar. Don’t miss out on your chance to connect with other Bamboo customers, colleagues and gain insights into the future of behavioral healthcare.

Seats are limited, so please fill out the form to secure your spot today.

HIMSS24 Private Dinner

Jack’s Place | Wednesday, March 13 | 7 PM EST

HIMSS24 Private Dinner Hosted by Bamboo Health

Reserve Your Seat

Seats are limited, so please fill out the form to secure your spot today.

Thank you for reserving your spot. We look forward to seeing you at our dinner reception.

 

Jack’s Place: 9700 International Dr. Orlando, FL 32819

 

You’re invited to an exclusive dinner hosted by Bamboo Health!

We are excited to host a private dinner reception on Wednesday, March 13, at 7pm at Jack’s Place. Join us for an exclusive evening of connecting with peers, all while enjoying a 4-course meal!

 

Seats are limited, so please fill out the form to secure your spot today.

Gated Impact Report Page 2023

2023 impact report

Read Our 2023 Bamboo Health Impact Report

Gain access and discover how Bamboo Health revolutionizes care coordination and makes a meaningful impact.

Access Your Copy Today!

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Thank you for filling out our form. You now have access to the 2023 Impact Report!

Be one of the first to view our 2023 Impact Report and gain access to:

  • Customer Stories – learn how UConn improved transitional care management by 300% by utilizing our Real-Time Care Intelligence™ solutions.
  • Product Spotlight – learn about our newest solution, Discharge Summaries.
  • 2024 Healthcare Outlook – gain insight into the top trends with substantial impact in 2024.
  • Bamboo Health’s Coast-to-Coast Impact – learn more about how we impact over 1 billion patient encounters across the nation.

 

2023 impact report map
Healthcare for the Better Change

Our Coast-to-Coast Impact

Supporting 1 billion patient encounters across our Smart Signals™ Network.

  • 1M

    Acute & Ambulatory Providers

  • 25,000

    Pharmacies

  • 8,000

    Post-Acute Facilities

  • 2,500

    Hospitals

  • 50

    State Governments

  • 32

    Health Plans

Payer ABM LP

Changing Healthcare for the Better with Real-Time Care Intelligence™

Streamline care collaboration with our Pings product suite.

Who Benefits From Our Care Coordination Solutions?

Experience a seamless integration with EHR records and other clinical systems that help organizations access real-time analytics resulting in enhanced care coordination, meaningful patient discussions and improved patient care.

HEALTH
PLANS

Improve quality measures, foster provider collaboration, grow members and identify high-risk cohorts.

PROVIDER & ACO ORGANIZATIONS

Increase patient engagement, scale care management, promote timely interventions and streamline care transitions.

HOSPITALS & HEALTH SYSTEMS

Improve provider engagement, control costs, increase patient engagement and identify actionable insights.

What Clients Say About Bamboo Health

Pings is a much-needed platform for our relationship withHMCC, and allows us to follow patients’ movements in real-time.

– Ron McGaughy

Vice President of Network Development
at HMG Healthcare, LLC

Patient Care is a Journey

Experience the future of care coordination with our advanced technology solutions
or add new functionalities to your Pings solution today.

RISING RISK

Proactively identify high-risk patients and decrease time to intervention while streamlining clinical workflows

  • Real-time admission, discharge and transfer of ADT data to support clinical decisions and decrease time to intervention

  • Successfully conduct targeted post-discharge follow-up to enroll high-risk patients in care management programs

  • Streamline patient prioritization and post-discharge workflows with advanced risk scoring models

CARE GAPS

Immediate notifications and detailed insight to help providers and payers quickly find and close open gaps in care and improve quality metrics

  • Optimize care coordination by enabling payers and providers to be aware of open gaps in real time

  • Improve performance on quality programs such as CMS Star Rating and HEDIS

  • Fluid and quick data transfer between plans and providers that leads to better patient outcomes and provider experiences

STORIES

Receive real-time patient context within workflows at the point of care

  • Clear and timely data allows clinicians to avoid medically unnecessary admissions and readmissions.

  • Better use of care resources leads to improvements in inpatient and emergency department throughput

  • Improve inpatient and emergency department throughput

  • Prevent medically avoidable admissions and readmissions

Elevating the Healthcare Experience with Real-Time Care Intelligence™

Empowering care teams, elevating patient outcomes and boosting provider efficiency. 

Increased Revenue. Decreased Costs.

Providers benefit from the increased efficiency and effectiveness that Pings brings. By minimizing communication gaps and optimizing care delivery, Pings helps lower costs by reducing unnecessary hospital visits and lengths of stay, ultimately leading to more efficient healthcare operations. 

Enhanced Care Team Collaboration

Pings enhances the way care teams work by offering instant alerts and enabling seamless information exchange among payers, providers and care teams. Real-time notifications allow care teams to respond quickly to patients’ needs and collaborate effectively, ensuring timely and appropriate care. 

Improved Patient Outcomes

Patients benefit from Pings through improved care coordination, which leads to reduced hospital readmissions and better overall outcomes. With care teams working together more efficiently, patients experience a smoother journey and receive the right care at the right time.

Our Pings Solutions are Trusted by Leading Organizations and Government Entities 

The Impact of Our Care Coordination Solutions Across the Continuum of Care

increase in post-discharge visit completions at Landmark Health

received by reducing length of stay at Houston Methodist

decrease in 30-day inpatient readmissions at The Mass League

more patients contacted for SNF transitions of care follow-ups at Eagle Physicians & Associates

See How We Can Simplify the Patient Care Journey 

Please complete the form below and a member of our team will be in touch.