BPCI-Advanced: Unpacking the Model Year 4 Changes

The Bundled Payments for Care Improvement Advanced Model (BPCI-Advanced) is a voluntary advanced alternative payment model that began in October of 2018, and is set to continue through 2023. The model serves Medicare fee-for-service (FFS) beneficiaries and allows participants to take on risk for the 90-day duration of up to 31 eligible inpatient clinical episodes and 4 eligible outpatient clinical episodes. Total Medicare FFS expenditures for the 90-day clinical episodes are reconciled against Target Prices, enabling participants to receive a single retrospective payment for their attributed clinical episodes, with payment reconciliation done on a semi-annual basis.

In September of 2020, the Centers of Medicare and Medicaid Services (CMS) released updates to Model Year 4 of BPCI-Advanced, which went into effect in January of 2021. The model changes were designed to help ensure the program achieves its goal of providing Medicare savings without sacrificing patient care quality. The changes will mitigate participant clinical episode selection bias, improve Target Price accuracy, and help CMS ensure reconciliation payments are made as a result of true cost reductions versus participant regression to the mean.

Below is a breakdown of the five major changes made by CMS to Model Year 4, and the impact these changes will have on BPCI-Advanced participants.

Change #1: Clinical Episode Service Line Groups (CESLGs)

The first major change to Model Year 4 is the creation of clinical episode service line groups. With this new change, the 35 BPCI-Advanced clinical episodes are bucketed into 8 clinical episode service line groups; cardiac care, cardiac procedures, gastrointestinal surgery, gastrointestinal care, neurological care, medical and critical care, spinal procedures, and orthopedics.

With this change, participants are now required to select clinical episode service line groups and must participate in all the clinical episodes within each grouping unless they do not meet the minimum volume threshold for any component clinical episode during the baseline period. Additionally,  participation in clinical episode service line groups will be locked in for three years, meaning participants cannot drop these groupings and still remain in the program.

Change #2: New Clinical Episode Overlap Methodology

The second major model change is the introduction of a new clinical episode overlap exclusion methodology. In Model Year 4, CMS is excluding any clinical episodes that would have been normally triggered while a beneficiary has an ongoing separate clinical episode. This in effect means that no BPCI-Advanced clinical episodes will be overlapping. It is important to note that overlapping clinical episodes will be excluded regardless of whether the initial ongoing episode was attributed to a BPCI-Advanced participant or not.

Change #3: Realized Peer Group Trend Adjustment

The third major change to Model Year 4 is the introduction of a retrospective peer ground trend adjustment. With the new update, CMS will adjust final Target Prices at Reconciliation for peer group trends found in Performance Period Clinical Episodes spending. This means that CMS will cap the difference between the realized retrospective peer-group trend factor from the preliminary prospective peer-group trend factor at 10% of the preliminary prospective trend. Peer groups are based on relevant hospital characteristics, such as region, size, academic medical center status, safety net status, and urban versus rural status.

Change #4: Removal of Physician Group Practice (PGP) Offset

The fourth major model change in Model Year 4 is that CMS will remove the PGP offset used in PGP target price construction. This means that each clinical episode category will have a single target price that does not vary irrespective of the individual PGP that triggered the episode.

This change will create the same Target Prices for PGPs as acute care hospitals (ACHs), except for their respective patient Case Mix Adjustments (CMA), simplifying the program’s pricing methodology and easily allowing for program scale. In terms of participant impact, this change could lead to possible increases in savings for historically efficient PGPs and a possible reduction in savings for historically inefficient PGPs.

Change #5:  Major Joint Replacement of the Lower Extremities Risk Adjustment

The final major program change is that CMS will add procedure flags to the Model Year 4 risk adjustment model for the Major Joint Replacement of Lower Extremities (MJRLE) clinical episode. This includes flags for; partial knee arthroplasty, total knee arthroplasty, partial hip arthroplasty, total hip arthroplasty and hip resurfacing, ankle and reattachments, and others. CMS will use these flags to improve the precision of the MJRLE clinical episode category risk adjustment and Target Prices.

In light of these recent changes, BPCI-Advanced participants should keep in mind two key considerations; the requirement of rapid financial assessments and decision making, and the likelihood that CMS will introduce mandatory bundled payment programs after the initial program conclusion in 2023. To help ensure they meet their programs’ clinical and financial goals, participating organizations should incorporate proper workflows and supporting infrastructures, and prepare for the future mandatory bundled payments value-based care programs that are to come.

How Heartland Alliance Health Improves Patient Engagement and Care Coordination Outcomes for Vulnerable and High-risk Patients

Heartland Alliance Health is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing care to vulnerable patients across the Chicago-land area. Heartland Alliance offers a wide range of services that address the root causes of poverty and generate social change, including primary care, behavioral health, and oral health services.

We sat down with Olivia Masini, Associate Director of Clinical Services at Heartland Alliance Health. As a member of the Heartland Alliance Care Coordination Team, Olivia ensures proper care coordination is facilitated to patients across all points of care with the goals of improving quality and patient satisfaction. Olivia discusses some of the care coordination initiatives her team is focused on, challenges they’ve faced in succeeding under these initiatives, and how Bamboo Health helps to improve care outcomes for their patients.

What are some of the care coordination initiatives your organization focuses on?

At Heartland Alliance, our primary goal is to make sure that we’re coordinating care for patients at all points of their care journeys. Over the last six months, we’ve focused on capturing all patient activity to ensure that appropriate treatment plans are provided, and the highest-quality care is delivered. This means that we are not only looking at if patients have appointments scheduled with our providers, but that we’re continuously reaching out to them to maintain engagement. This results in better outcomes— both for our patients and organization.

What challenges has your organization faced in succeeding under these initiatives?

At Heartland Alliance Health, we primarily work with patients who face barriers to care. This includes patients with social determinants of health (SDoH) such as homelessness, those who lack healthcare coverage, or suffer from chronic illnesses such as diabetes, HIV, or other infectious diseases, as well as patients diagnosed with mental or behavioral health disorders. Because of this diverse patient population, some of our biggest challenges are identifying patients in need of our services, and monitoring and engaging with them once they leave our clinics.

Specifically, we have struggled to monitor patients’ hospital and emergency department (ED) care events and typically don’t know about them until long after they’ve occurred. This not only results in missed opportunities for us to actively engage with patients, but unnecessary readmissions, and disjointed care. Lastly, without the centralized patient information that we need, it’s difficult to ensure that our own team of providers is efficiently collaborating with one another on patients and their care plans. As we begin to participate in more value-based care contracts, this is a major challenge for us.

Has Bamboo Health helped play a role in overcoming some of these challenges?

PatientPing (Bamboo Health) played a pivotal role in the early development of our care coordination model. We began using PatientPing (Pings) to monitor a subset of our patient population through a pilot program with the Illinois Health Practice Alliance (IHPA), a clinically-integrated behavioral health network that we are affiliated with, and that had already had a partnership with PatientPing (Bamboo Health). We saw early on the value that the platform provided, and were able to establish care team workflows that best addressed the needs of our patients. We have since expanded our partnership with PatientPing (Bamboo Health) to monitor our entire patient population.

With access to PatientPing (Pings), we have the real-time information that we need about on our patients and their care events. So often in today’s healthcare system, providers are siloed and struggle to see the whole picture of a patient’s care journey. This makes it extremely difficult to ensure that providers are collaborating with one another and unified in their treatment/care plan approaches. PatientPing (Pings) bridges these gaps for us. With access to Pings (real-time patient notifications), we’re notified whenever patients have care events across acute and post-acute care settings. Additionally, we can view patients’ prior care encounters, care team members, and important demographic information. With this information, our team can easily collaborate with one another, proactively engage with patients, and monitor them appropriately.

PatientPing (Pings) has also helped to streamline our hospital and ED workflows. With the High Utilizer Flag, we’re notified of any patients who have presented to the ED three or more times in the last 60 days, as well as patients who are at risk for readmission. This helps us to proactively intervene on patient events to potentially avoid admissions, and prevent readmissions.

Can you tell us about a time where Pings helped you help a patient?

We received a Ping on a patient who presented to a nearby hospital. Our team reviewed the patients’ visit history in PatientPing (Pings) and found that he had been receiving treatment at a nearby Skilled Nursing Facility (SNF). Upon reaching out to the patient, we uncovered that he left the SNF to receive suboxone treatments (a drug used to treat opioid addiction), and was afraid to let the SNF staff know. Since leaving the SNF, the patient had also been living in an abandoned building.

We quickly reached out to the Heartland Alliance Health therapist and primary care physician assigned to this patient to schedule follow-up appointments and began implementing a treatment plan for him. We were also able to transition the patient back to the SNF where he had been receiving care to ensure a more stable care environment, and are working on connecting him with housing for once he is discharged. Without PatientPing (Pings), we would have never known about this patients’ care event, been able to get him reconnected with our staff, or set him up with the care and resources he needed.

The CMS Primary Care First Model Options: Program Overview, Payment Structures & How to Prepare

COVID-19’s impact on physician organizations has amplified the risks of variability with fee-for-service (FFS) payment models, and highlighted the importance of shifting towards value-based care and alternative reimbursement models. Primary care physicians will have increased opportunities to embrace value-based care models in 2021, with CMS’s Primary Care First Model Options scheduled to begin in January for the Primary Care First (PCF) component, and April for the Seriously Ill Population (SIP). The voluntary payment builds on the existing Comprehensive Primary Care Plus payment model, with the goals of reducing Medicare spend and improving quality and patient access to care for patients with complex conditions.

Model Payment Structure

In an effort to reduce organizational administrative and billing burdens, CMS has intentionally focused on making the Primary Care First Model’s payment mechanisms simple and straightforward for participants. A monthly population-based payment and flat primary care visit fees make up a “Total Primary Care Payment” for participants, which is then adjusted by up to 50% based on performance measures.  Below are the details for each component of the model’s payment structure:

Monthly Population Payment:

  • Monthly population payment that supports practice enhancements and services to effectively care manage patient populations
  • Monthly payment per beneficiary ranges from $28 PBPM to $175 PBPM, with the amount standardized for all patients within a practice and dictated by the risk level of a participant’s population
  • Monthly payment amount is reduced with a leakage adjustment, accounting for if patients receive primary care outside of participant’s practice

Flat Primary Care Visit Fee:

  • Payment for in-person treatment, simplifying billing process and payment projections
  • Flat visit fee of $40.82 per face-to-face encounter

Performance-Based Adjustment:

  • Quarterly performance adjustment to the Total Primary Care Payment of up to 50% upside or 10% downside
  • Specific performance measures depend on participant’s risk level
  • Acute Hospital Utilization will be a key measure for lower-risk participants in year 1 and Total Per Capita Cost will be a key measure for higher risk participants in year 1

Preparing for Success

Primary Care First Model Options offers participants the opportunity to meaningfully increase practice revenue, remove the variability of FFS reimbursement, and strengthen relationships between patients and providers. As participants plan their strategies for success, it is important to consider capabilities that maximize the performance-based adjustment measurements as they support optimal patient outcomes and can drive up to 50% more revenue for practices. Real-time admission, discharge, and transfer (ADT) data that provides actionable insights into patient care events will be a critical resource for success, as it drives targeted intervention to reduce avoidable hospital and post-acute utilization. This real-time data will enable participants to excel in the Acute Hospital Utilization or Total Per Capita Cost performance measures included within this model.

Bamboo Health supports provider success in Primary Care First and other value-based care models by optimizing encounter efficiency, reducing avoidable utilization, and ensuring patients are receiving critical care when they need it.

For more information on how Bamboo Health can support success in Primary Care First, contact us at [email protected], or complete our contact form.

Care Coordination Spotlight: Generations Family Health Center

Watch Judith share her story about how a care coordinator on her team tracked down a patient in the ED after they missed 15 medical appointments and the emotional reaction that followed.

Care coordination impacts the everyday lives of both providers and patients. Stories like these illustrate the positive outcomes that can occur when providers make care coordination a priority and adopt processes and workflows that emphasizes transparency and collaboration.

Clarifying 5 Misconceptions about CMS’s E-Notifications Condition of Participation

The Centers for Medicare and Medicaid Services (CMS) recently finalized the new e-notifications Condition of Participation (CoP) to accelerate existing information sharing practices and improve collaboration and coordination across the care continuum. Specifically, the CoP will require hospitals to send electronic patient event notifications, or e-notifications, to other community-based providers and groups, including post-acutes, that need e-notifications to improve the care for their patients. Compliance with the new CoP will be critical for hospitals as deficiencies can jeopardize a hospital’s provider agreement with CMS and its certification status. The new CoP goes into effect on May 1, 2021 giving hospitals just a few months to implement a solution.

PatientPing fielded a survey in June 2020 asking hospital CIOs and compliance executives about their perceptions of the new e-notifications CoP. Of the over 70 executives that responded to the survey, only 17% indicated that they were familiar with the new requirements yet over 90% of those respondents felt they would be able to meet compliance requirements by May 2021. Notably, the survey exposed several misconceptions about the new requirements and highlighted some inaccurate assumptions. To help CIOs and compliance leaders understand the full CoP requirements and the capabilities needed to meet them, we’ll address the main misconceptions below and offer additional information to increase awareness and readiness.

5 Misconceptions about the new CoP

My EHR vendor will ensure 100% compliance with the e-notifications CoP

Seventy-five percent of survey respondents agreed or somewhat agreed that their EHR will ensure their full compliance with the new CoP. EHR vendors typically provide solutions to enable Direct Messages upon inpatient events, in particular discharge events, as was specified under Meaningful Use. Under the new CoP, however, the notification requirements are expanded where hospitals must send notifications upon all inpatient and emergency department events. Furthermore, those notifications must not only be sent to providers identified in the EHR but also to those providers with attributed patients that request notifications to support treatment and care coordination activities. To do so, solutions need three key components: 1) manage notification requests from patients’ attributed providers across the care continuum, 2) accurately match patients’ care events, and 3) send notifications based on the matches in real time to the appropriate practitioner or entity. Any hospital that aims to rely on their EHR vendor to meet compliance requirements should assess whether the vendor can ideed offer a complete solution and how it might guarantee compliance.

My local Health Information Exchange (HIE) will ensure 100% compliance with the e-notification CoP

Seventy-five percent of respondents also agreed or somewhat agreed that their local HIE will help hospitals achieve full compliance with the new CoP requirements. Importantly, the CoP requires e-notifications be sent at the time a patient event occurs to any established practitioner, practice group/entity, or post-acute regardless of their geographic location. Hospitals should consider that most HIEs send notifications only within their state or regional borders and may not have the required dynamic roster or census capabilities developed to service in the full range of providers as required by the CoP. Such limitations would prevent notifications to be sent in real time on behalf of the hospital to all providers that must receive them. Since hospitals will be ultimately held accountable for meeting compliance requirements even if they use an intermediary, hospital leaders should evaluate their HIE’s capabilities and assess if they might face non-compliance risk and undue exposure.

My organization has the capabilities today to field all external requests for e-notifications from community providers

The CoP requires that hospitals send e-notifications to all providers that need the information for treatment, care coordination, or quality improvement activities. This includes providers with attributed patients that are not necessarily identified by patients at the point of care. Just under 50% of respondents stated that they have the capabilities in place to address all external requests from other community-based providers for their attributed patients. Meeting these requests will require hospitals or their intermediary to manage patient rosters and match patient care events to those rosters which then trigger notifications. Because care relationships can change daily, especially in the post-acute setting, patient attribution information from rosters needs to be updated accordingly which can increase the technical complexity of managing e-notifications. In addition, any necessary data share agreements need to be in place between the hospital and the notification recipient to ensure compliance with all federal and state laws and regulations. Hospitals should consider the workflows and processes they have in place to meet these requirements and whether they can adequately address them.

My organization doesn’t need to prioritize this requirement yet given the compliance deadline is several months out

Only 42% of respondents stated that meeting the new CoP is of high priority to their organization currently. Given the significant consequences of non-compliance, hospitals should assess their existing notification capabilities and identify any gaps as quickly as possible as building a solution or vetting a third party intermediary will require time. As the May 1, 2021 compliance deadline approaches, hospitals should use this time to determine their compliance needs and solution. Given the possibility of a second COVID-19 wave and other pressing IT-related priorities, hospitals should ensure they adequately plan for the compliance solution implementation with enough lead time to meet the deadline.

My organization is well positioned to meet all compliance requirements

A vast majority of survey respondents, over 90%, that were familiar with the CoP were also confident that their hospital or health system will meet compliance requirements by the May 2021 deadline.  While this level of confidence is encouraging, each hospital or health system should fully assess their current capabilities and compare those against the CoP requirements. The CoP intends for hospitals to adopt a more comprehensive information sharing solution so hospitals must understand and address all requirements to avoid deficiencies on surveys. Any gaps in notification sending and routing should be identified and hospital leaders should determine whether to address these gaps by building their own solution or by using an intermediary to supplement existing systems.

Given the significance of the new e-notifications CoP, CIOs and compliance leaders should take time to carefully assess and validate internal or third-party capabilities against the new requirements to ensure they can meet compliance by May 2021. We have made a comprehensive list of compliance requirements available for review. A close assessment of the key CoP compliance considerations can also help leaders determine their options and make a more informed decision about the best solution for their organization. CIOs and compliance executives can learn more about the e-notifications CoP by visiting www.adtnotifications.com or by contacting [email protected].

Use Case Spotlight: Family Health Center of Worcester Improves Care Coordination Outcomes Amidst COVID-19

Family Health Center of Worcester is a full-service, Federally Qualified Health Center serving patients across the greater Worcester area of Massachusetts (30,000+ of which are monitored on the Pings platform). Dedicated to improving the health and well-being for its patient populations, especially those that are culturally diverse, Family Health Center of Worcester provides access to affordable, high quality, integrated, comprehensive, and respectful primary health care and social services, regardless of patients’ ability to pay.

We sat down with Jenepher Henkins, Director of Care Management, Alex Jean-Baptiste, Chief Nursing Officer (CNO), and Amanda Milliken, Care Management Program Coordinator, at Family Health Center of Worcester, to discuss challenges their team has faced amidst COVID-19, and steps they’ve taken to overcome these challenges in order to continue providing improved patient care.

Can you tell us about some of the challenges your organization has faced as a result of COVID-19?

As a result of COVID-19, we implemented an Incident Command Team, which is completely new for us. Many people on the Incident Command Team hold other vital roles at Family Health Center of Worcester, so deciding what other areas of care could wait or not get done was a challenge for us. As part of our response to COVID-19, we set up a tent outside of the health center in the parking lot to perform COVID-19 testing, which took involvement from various other groups and departments to ensure coordination of care during this COVID-19 pandemic (Persons Under Investigation (PUI) tracking, call back teams, incident command teams, frontline teams, Pharmacy teams). Obtaining enough Personal Protective Equipment (PPE) (masks, gowns, hand sanitizer, etc.) was also a major challenge for us, as there were so many shortages.

How have you used Pings to overcome these challenges?

To overcome these challenges, we implemented PatientPing (Pings)’s COVID-19 flag, which automatically alerts our team members in real time when patients potentially exposed to the virus have care events outside of our four walls. The flag helps us see our patients who have presented to Emergency Departments (EDs) or hospitals, who are receiving care for COVID-19 or testing for the virus. The flag has also helped us with coordination of follow-up care by helping us know of staff or patients who may have been exposed to the virus.

What insights do you have now that you lacked prior to implementing Pings?

With PatientPing (Pings), we now know where our patients are receiving care outside of our organization, and have the ability to connect them back to our health center for appropriate follow-up care. We have also had the ability to strengthen our workflows with surrounding hospitals and emergency departments by collaborating with them to improve patient follow-ups post-discharge. When implementing PatientPing (Pings), we received excellent feedback from various departments that are utilizing the platform.

How has Pings helped to improve patient care during the COVID-19 crisis?

PatientPing (Pings) has helped improve our follow-up care amidst COVID-19. With PatientPing (Pings), we have been able to better connect with our patients, and engage with those who have the virus or may have been exposed to it. Patients do not always tell us about their ED presentations or care events, so it is great to see this information for ourselves in PatientPing. Being able to see patients who have been at other organizations for COVID-19 with PatientPing (Pings) has been especially essential. With this information, we’re able to monitor patients who may have been exposed to the virus, and determine if we should provide a telehealth appointment versus an in-person appointment to help ensure patients and staff safe members are kept safe during these challenging times.

CMS Star Ratings Program: A Look Into Recent Changes & How To Prepare

In February, the Centers for Medicare and Medicaid Services (CMS) released Part II of its 2021 Medicare Advantage and Part D Advance Notice, and the Medicare Advantage and Part D Program Technical Changes proposed rule, which included several updates to the Medicare Advantage Star Rating program. The CMS Star Rating program is used to evaluate the quality of patient care and experience for Medicare beneficiaries, and rates health plans using a five-star system based on their performance against 30+ quality measures, including both clinical HEDIS measures, and survey measures.

Beginning in measurement year 2021, which will impact health plans’ 2023 Star ratings, two additional HEDIS measures will be included for scoring; Transitions of Care and Follow-up after ED Visit for People with Multiple Chronic Conditions. Both measures will be worth one point of health plans’ performances in the Managing Chronic (Long-Term) Conditions domain and will impact their overall ratings on the five-star quality scale. With these new measures, and especially as the Transitions of Care measure is expected to be weighted more heavily in the future, it’s critical that health plans have the tools and resources needed to efficiently monitor members’ care transitions and ensure timely follow-ups.

Transitions of Care Measure

Coordinating care for members following a hospital or ED discharges is critical for health plans in order to avoid unnecessary readmissions and ensure proper care delivery. However, transitions from acute care settings are often subject to poor care collaboration. To overcome these challenges, the Transitions of Care Measure will rate health plans on the percentage of Medicare beneficiaries 18 years and older where following discharge from an inpatient facility, the following criteria were satisfied:

  • Notification of Member Admission:
    Health plans will need to provide documentation in members’ medical records of a receipt of notification (via phone, email, fax, EMR, or ADT notification), the day of or day following members’ admissions.
  • Receipt of Discharge Information:
    Documentation must be made in members’ medical records with a receipt of discharge information on the day of, or following the member’s discharge. Documentation must include information on the member’s treating provider, procedures and/or treatment(s) provided, diagnosis at discharge, current medication list, testing results, and treatment instructions for ongoing care providers.
  • Patient Engagement:
    Organizations must show proof of engagement provided to members in the 30 days following their discharge. Member engagement includes office, at- home, telehealth, or telephonic visits.
  • Medication Reconciliation:
    Medication reconciliation must occur and be documented on the day of discharge through 30 days post-discharge (31-day window) by a prescribing practitioner, clinical pharmacist, or registered nurse.

Follow-up After Emergency Department Visit for Patients with Multiple Chronic Conditions Measure

With high-risk patients and those faced with multiple chronic conditions often being at risk for readmission, health plans need to ensure timely and proper follow-ups post-discharge from the ED or hospital. To further support these efforts, health plans will now be measured on the percentage of ED visits for members 18 years and older who have multiple high-risk, chronic conditions, where the members had a follow-up service within 7 days of their ED visit.

  • Member eligibility criteria:
    Eligible members must have two or more of the following conditions: COPD and asthma, Alzheimer’s disease and related disorders, chronic kidney disease, depression, heart failure, acute myocardial infarction, atrial fibrillation, and stroke and transient ischemic attack.
  • Follow-up services criteria:
    Follow-up services can include outpatient visits and encounters, telehealth and telephonic visits, transitional or complex care management services, case management visits, and behavioral health visits.

How to Prepare for These Changes

With these new measures, health plans should consider their existing performance measures with similar requirements, especially those that require timely follow-ups and close coordination of care. Organizations should determine real-time care coordination solutions that will enable adherence to the timeliness requirements with these two measures, and allow them to monitor member discharges to ensure coordinated follow-ups.

Additionally, organizations should look for solutions that enable close collaboration with community providers and, at the same time, improve quality performance for the Star Rating program and beyond. Additional HEDIS measures that can directly benefit from real-time member admission, discharge, and transfer data to trigger workflows and drive interventions and timely care include: 

  • Plan All-Cause Readmissions (also included as a Star Ratings measure)
  • Acute Hospital Utilization
  • ED Utilization
  • Hospitalization for Potentially Preventable Complications
  • Follow-Up After Hospitalization for Mental Illness
  • Follow-Up After ED Visit for Mental Illness
  • Follow-Up after ED Visit for Alcohol and Other Drug Abuse or Dependence
  • Prenatal and Postpartum Care

For more information on how to prepare and succeed with the newly-released measures, contact us at [email protected], or complete our contact form.