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OpenBeds: Who We Serve

Helping All Stakeholders Increase Access to Behavioral Healthcare

We create trusted networks that include individual providers, treatment and referring organizations, health systems, managed care organizations, social services, state governments, and health plans—all working together to provide better behavioral health services for all.

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State Governments

OpenBeds enables states to create trusted, comprehensive and inclusive networks to coordinate multiple independent treatment, referral, and support services and pool capacity.

The robust platform provides real-time treatment facility availability, evidence-based therapy offerings, two-way digital provider communication, data aggregation and analytics, clinical decision support, and even crisis management.

See how OpenBeds is helping states address ED overutilization and improve referral processes to reduce wait times.

Access the whitepaper

Our new 2-1-1 OpenBeds program has made more than 4,000 referrals for treatment services and support groups, connecting people quicker than ever, which can mean the difference between life and death.

Indiana Governor Eric Holcomb

State of the State, January 2019

Treatment Facilities

We leverage technology to improve the overall referral process for referring and treatment organizations alike. We have replaced phone/fax machine inefficiencies with rapid access filters, digital referrals and subsequent communications, electronic notifications and process analytics.

As a treatment facility, you can update your bed availability and services, receive electronic notifications for referrals, communicate with referring providers, view patients’ medical records, and accept them—all directly within the easy-to-use, cloud-based OpenBeds interface.

I had my first experience with OpenBeds today for an urgent referral for inpatient detox. Let me just say this process is one of the easiest, quickest, most helpful processes I have ever utilized in all of the years I’ve practiced.

Caresource™ User

Referring Providers

As a referring provider, you can rapidly locate and connect individuals to appropriate and available levels of care. We provide you with validated assessment tools to help you place your patients in the right treatment. We also offer digitized screening, service transparency, and secure digital messaging to add greater efficiency than ever before.

This translates to better patient care, less wasted time and reduced stress levels. And with mental health and substance use disorders on the rise, there is no better time than now to take advantage of the OpenBeds solution.

Real-time online treatment referrals and acceptances are an important step forward in making our behavioral health system more responsive for the people we serve.

Dr. Kara Odom Walker

Board-certified family physician & Secretary

Delaware Department of Health and Social Services

Health Systems

Health systems can be large, incorporating thousands of medical professionals and hundreds of facilities. The OpenBeds solution connects this vast network in one, comprehensive interface, from an emergency department to a mental health and SUD treatment program. This connectivity offers better awareness, more efficient communication, and improved patient care.

Health Plans

Health plans, including managed care organizations, can use the OpenBeds solution to find in-network, in-state providers and refer their customers/subscribers to the right mental health and SUD treatment—increasing the efficiency of care and reducing associated costs.

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