2023
Impact
Report
2024 HEALTHCARE OUTLOOK
2024 Healthcare Outlook
Trends That Will Have a Substantial Impact
Entering the new year, the healthcare landscape is poised for revolutionary change.
Let’s explore the key trends of 2024 shaping this transformation.
Let’s explore the key trends of 2024 shaping this transformation.
1
Information Assistance (IA) to precede Artificial Intelligence (AI)
In 2024, we expect to see organizations moving towards IA, which will fuse automated insights with real-world healthcare knowledge. According to a Morning Consult survey from August, this shift is in the right direction. The report found that 7 in 10 U.S. adults are concerned about the increase in the use of AI in the healthcare industry, which underscores the need to partner humans and machines.
2
Connecting patients to the right care at the right time, without driving up costs
3
Continual evolution and adoption of value-based care (VBC)
4
Prioritization of social determinants of health (SDOH)
5
Flexibility with telehealth and brick-and-mortar care:
- 1
Intelligence Assistance (IA) to precede Artificial Intelligence (AI)
- 2
Connecting patients to the right care at the right time, without driving up costs
- 3
Continual evolution and adoption of value-based care (VBC)
- 4
Prioritization of social determinants of health (SDOH)
- 5
Flexibility with telehealth and brick-and-mortar care
1
Intelligence Assistance (IA)
to precede Artificial
Intelligence (AI)
to precede Artificial
Intelligence (AI)
AI will continue to be a hot topic across several industries, including the healthcare sector. In contrast to AI, IA focuses more on the collaboration between human intuition and machine learning.
In 2024, we expect to see organizations moving towards IA, which will fuse automated insights with real-world healthcare knowledge. According to a Morning Consult survey from August, this shift is in the right direction. The report found that 7 in 10 U.S. adults are concerned about the increase in the use of AI in the healthcare industry, which underscores the need to partner humans and machines.
2
Connecting patients to the right care at the right time, without driving up costs
The rate of emergency department (ED) boarding and length of stay increased in 2023 with a continued projected rise into 2024. According to the American College of Emergency Physicians in August 2023, 97% of surveyed physicians said boarding times exceeded 24 hours.
Overcrowding continues to burden the system as patients turn to the ED for substance use disorder and mental health challenges. As a result, outpatient care, such as behavioral health clinics, will continue to be a viable and necessary focus to reduce ED burden and connect patients to the longitudinal care they need most. Read more.
3
Continual evolution and adoption of value-based care (VBC)
The trajectory of VBC continues to grow particularly for those in Medicare Advantage (MA) and Medicare. VBC, designed to align healthcare payments with the quality of outcomes rather than the quantity of patient care, is continuously evolving. Changes to the MA payment policies and increased scrutiny by the Office of Inspector General (OIG) and the Centers for Medicare & Medicaid Services (CMS) create both opportunities and needed sophistication by those in these programs. In addition, we expect to see continued innovation across various government programs, including the adoption of Section 1115 Waivers, which allow for new behavioral health pilot programs to expand Medicaid access.
4
Prioritization of social determinants of health (SDOH)
In 2024, we anticipate a greater focus on SDOH, especially in relation to rural communities. According to the Centers for Disease Control and Prevention, unintentional injury deaths, such as opioid overdoses and vehicle crashes, are approximately 50% higher in rural areas than in urban areas due to SDOH. These can include higher poverty levels, reduced healthcare access and environmental challenges. In the next year and beyond, state governments will need to prioritize how to address SDOH effects in rural regions by implementing policies that require healthcare providers to tangibly measure the impacts of SDOH and how to better integrate them in a person’s holistic care.
5
Flexibility with telehealth and brick-and-mortar care
Telehealth spiked during the COVID-19 pandemic for all areas of care, yet consumer trends now show a greater desire for flexibility and the option to receive care from brick-and-mortar businesses. According to a RAND Corporation survey, 32% of patients reported that they did not typically receive their preferred modality and 45% did not believe that their clinician considered their modality preferences when deciding the visit type. With these dual preferences, organizations that offer flexibility and acknowledge disparate preferences in modality will stand a greater chance at improving patient satisfaction in 2024 and beyond.
BAMBOO FOOTPRINT
Nationwide Innovation: Bamboo’s Coast-to-Coast Impact
MAP LEGEND FILTER MAP ![]()
Featured testimonial
Pings
PDMP
OpenBeds®
Crisis
1B Patient Encounters
Across Our Smart Signals™ Network
-
Acute & Ambulatory Providers
-
Pharmacies
-
Post-Acute
Facilities -
Hospitals
-
State
Governments -
Health Plans
CUSTOMER SPOTLIGHT: MASS LEAGUE
47% Emergency Department Readmission Reduction
Pings improves ED burden for Massachusetts Community Health Centers’ 400,000+ patient lives.
The
Challenge:
Challenge:
- Increase visibility into ED visits for over 1 million patients with a diverse range of chronic issues
- Improve care coordination across 300 access sites
- Reduce instances where patients visit EDs not known to their providers
The Solution
- 47%
reduction in 30-day
readmissions among
ED patients - 20%
drop in 30-day
readmissions - 33%
more follow-up care
30-days post-discharge
for hospitalized patients
PATIENT JOURNEY
Transforming Healthcare:
Vicious Cycles to Virtuous Systems
Vicious Cycles to Virtuous Systems
At Bamboo Health, we’re dedicated to helping our customers turn these cycles into actionable, stepwise treatment plans.
Patient presents at ED:
32-year-old with suspected opioid overdose
Patient presents at
ED:
32-year-old with
suspected opioid overdose
Patient Journey With Bamboo
Seamless whole person care during pivotal moments
Provider determines needs and history:
With Bamboo’s PDMP and Pings solutions, provider sees she has
been seen 3x in last 90 days at other EDs for overdose and associated
medical conditions, resulting in costly inpatient stays.
Patient connected to longitudinal care:
Provider accesses SUD treatment options in the area (via
OpenBeds®), sees availability and makes referral to treatment program.
Reduced ED and inpatient utilization:
Patient’s health improves and her care is managed on an
outpatient basis.
Patient is in recovery
The patient successfully finishes the treatment program and is
now in recovery, leading to a decreased reliance on future emergency
care and fewer inpatient and ED visits.
Patient Journey Without Bamboo
Repeated, vicious cycles of care
Provider addresses immediate crisis need:
Without software showing full clinical context outside of
ED, provider is unaware of events outside of their EHR.
Patient is stabilized:
Patient’s overdose is reversed and she is released. She is
discharged without attempt to address underlying SUD and harm reduction.
Patient returns to ED:
Patient returns to the ED with another overdose. Overdose is
reversed in the ED, and she is admitted to the hospital for additional
supervision (24+ hours).
Again, she receives immediate support for her overdose and care for her acute medical conditions, but doesn’t receive care for her underlying SUD and connection to ongoing SUD services (definitive assessment and treatment).
Again, she receives immediate support for her overdose and care for her acute medical conditions, but doesn’t receive care for her underlying SUD and connection to ongoing SUD services (definitive assessment and treatment).
Cycle repeats:
Patient continues utilizing ED and inpatient resources for SUD and
medical conditions resulting from her underlying SUD. This leads to a
burden on EDs and inpatient facilities due to readmissions, higher
healthcare costs and deterioration of her overall condition over time.
Provider addresses immediate crisis need:
Without software showing full clinical context outside of
ED, provider is unaware of events outside of their EHR.
Cycle repeats:
Patient continues utilizing ED and inpatient resources for SUD and
medical conditions resulting from her underlying SUD. This leads to a
burden on EDs and inpatient facilities due to readmissions, higher
healthcare costs and deterioration of her overall condition over time.
Patient is stabilized:
Patient’s overdose is reversed and she is released. She is
discharged without attempt to address underlying SUD and harm reduction.
Patient returns to ED:
Patient returns to the ED with another overdose. Overdose is
reversed in the ED, and she is admitted to the hospital for additional
supervision (24+ hours).
Again, she receives immediate support for her overdose and care for her acute medical conditions, but doesn’t receive care for her underlying SUD and connection to ongoing SUD services (definitive assessment and treatment).
Again, she receives immediate support for her overdose and care for her acute medical conditions, but doesn’t receive care for her underlying SUD and connection to ongoing SUD services (definitive assessment and treatment).
CUSTOMER SPOTLIGHT: UCONN HEALTH
UConn Health Improves
Transitional Care
Management by 300%
Transitional Care
Management by 300%
Rising Risk helped significantly increase the quality of care for patients
and generate more revenue for the organization.
and generate more revenue for the organization.
DID YOU KNOW?
Bamboo Health’s Rising Risk won Best Care Management Solution Provider in the 2023 MedTech Breakthrough Awards.
Bamboo Health’s Rising Risk won Best Care Management Solution Provider in the 2023 MedTech Breakthrough Awards.
DISCHARGE SUMMARIES NEW SOLUTION SPOTLIGHT
Timely Context About Patient Transitions
Introducing Discharge Summaries
The transition of patients from hospitals to other levels of care often results in communication challenges and gaps, contributing to care delays, treatment errors, unnecessary procedures and potential readmissions. Discharge Summaries alleviates these issues with reliable and timely patient context accessible in Bamboo Health’s existing nationwide Pings workflow.
CUSTOMER SPOTLIGHT: NEVADA
Expanding Behavioral Health
Referrals in Nevada
Referrals in Nevada
Crisis Support Services of Nevada Improves Access for 988 Suicide and Crisis Lifeline Callers
The Challenge:
- Improve access to behavioral health services through the state’s 988 Suicide and Crisis Support Lifeline
- Address the absence of a comprehensive referral system for individuals seeking mental health and substance use disorder treatment
- Optimize manual processes to promptly provide callers with a list of local resources for specific needs like food, transportation and housing
The Solution
- 2172
referrals generated by CSSNV case managers in 2022
- 75%
of total OpenBeds®
referrals in Nevada
came from CSSNV - 39th
in the country for
overall access to
mental healthcare in
2022 (up 12 places
from 51st place in
2021) - 24+
other organizations in
Nevada utilizing
OpenBeds
NEW PARTNERSHIP SPOTLIGHT
Delaware Partners With Bamboo to Improve Behavioral Health Across the State
Delaware’s Division of Substance Abuse and Mental Health (DSAMH) selected Bamboo Health to implement its Behavioral Health Care Coordination Suite, called DTRN360 by the state, to address the ongoing behavioral health crisis in the U.S. The platform is designed to bridge the gap between physical and behavioral health services, facilitating better patient outcomes and more efficient healthcare resource utilization.
SECTION 1115 WAIVERS
Improving Behavioral Health Access for Medicaid Populations With Section 1115 Waivers
Section 1115 of the Social Security Act intends to create pilot and demonstration programs to expand Medicaid access. How does it impact behavioral health?
CEO LETTER
A Letter From Our CEO
Many of us have witnessed our loved ones facing physical and behavioral health challenges, often complicated by unaddressed comorbidities until it becomes too late. Picture engaging individuals during these pivotal moments, seamlessly connected across the healthcare ecosystem, considering their complete wellbeing, and guiding them toward the right next step. This is Bamboo’s vision — to enhance outcomes by collaborating with our healthcare partners, ensuring that the positive impact we create today resonates even more strongly in the lives of those with both physical and behavioral health needs tomorrow. We aim to translate hundreds of millions of pivotal moments into the right next step of care.
2024 All Rights Reserved.
Healthy Employees
breakdown
Bamboo’s Chief Clinical Officer, Nishi Rawat, MD, MBA, was named to Becker’s Healthcare’s Women in Health IT to Know list for the second consecutive year.