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OpenBeds® of New Mexico

Thank you for your interest in utilizing OpenBeds, the state sponsored closed-loop behavioral health referral network. Please reach out to us if you have any questions.

What is OpenBeds?

Behavioral Health Capacity Management and Referral Solution

Behavioral health referrals, typically consisting of multiple calls, faxes or emails, are time-consuming, inefficient and frustrating for both patients and providers.

OpenBeds replaces this manual and outdated process for providers by providing one application to refer, share and communicate bed availability. By providing real-time facility availability, two-way digital communication, data analytics and clinical decision support, OpenBeds helps providers get patients the care they need, sooner.

Key Benefits…

  • Real-Time Availability Dashboard
  • Filterable Treatment Services
  • Digital Referral Process


Interested in giving feedback to improve our product?

If you are ready to onboard, please complete the following:

Step 1



Once received, we will present your application to the state for approval.


In accordance with HIPAA compliance, a BAA is part of our agreement, as there is the likelihood that personal health information will be included in the referral. If your organization prefers to use its own BAA please send us a copy for review. We also have a process to review any red lines or proposed changes your organization would like us to consider to the Subscription Agreement.


If you have any questions/edits regarding the agreement, please email [email protected]

No Cost Agreement

Step 2



Please complete this form to create your account within the OpenBeds platform.


For support filling out this form, contact the New Mexico Onboarding Associate at [email protected].

Configuration Form
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Step 3



We offer virtual trainings that you can complete at your own pace or, if preferred you can attend one of our periodic live trainings.


(Virtual training course key: OpenBeds1)

View Trainings
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Step 4


Ensure your facility’s services are searchable on Treatment Connection, the public facing site, by following the instructions below.


Trainings & Webinars

We offer live and prerecorded sessions as flexible options to ensure your success with OpenBeds.

OpenBeds Provider Training 7/18 1-2 p.m.

Learn how to search for treatment availability, send digital referrals, and close the loop on these requests all in one platform.

Register for Training
Treatment Services Organization Training

Learn how to list your services, update your availability and respond to referrals within OpenBeds.

Access Virtual Training
Referring Provider Training

Learn how to digitally refer patients to available behavior health resources within OpenBeds.

Access Virtual Training

Micro Tutorials

These videos focus on delivering concise and targeted information on a specific topic, making them ideal for quick learning and on-the-go training.

Searching Services on Network

Swiftly navigate the platform to filter service
options based on certain criteria, determine
availability and program details and more.


Messaging within the Platform

Ask questions, send documents and more
within a referral request using our secure
digital messaging feature.


Updating Service Availability

Perform key steps to accurately reflect bed
and appointment availability for your listed services.


Editing User Accounts

Effectively manage user accounts
and access within our system.
*Feature available to Administrator
users only

Sending a Referral Request

Become proficient in the digital referral workflow and ensure optimal care coordination.


Responding to Referral Requests

Efficiently close out referrals by documenting a final decision ensuring a seamless transition of care.


Setting Availability Update Reminders

Set up reoccurring email alerts to remind you to update your service availability.


Editing Service Details

Accurately update and manage service details within our platform.
*Feature available to Administrator users only

Want More Information?

Click the button below to view our most frequently asked questions and/or submit a support ticket.

More Info!