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Since Bamboo is a recent result of Appriss Health’s acquisition of PatientPing, we haven’t had time to move all of our content to one website. For this specific content, we’re sending you to one of our other sites.

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Welcome to Bamboo Health, formerly Appriss Health + PatientPing.

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Certifications and Accreditations

To ensure that our Bamboo Health solutions meet regulatory requirements of the U.S. healthcare industry as mandated by the U.S. Department of Health and Human Services (HSS) and Office of Civil Rights (OCR), we maintain many trusted accreditations and certifications. Our solutions comply with the Health Insurance Portability and Accountability Act (HIPAA) and other regulatory mandates.


Bamboo Health has achieved HITRUST CSF® Certification status for the solutions listed below. This accomplishment demonstrates our proactive approach to data protection and risk mitigation as well as adherence to the highest information security standards across our technology platforms.

Why is HITRUST Certification Important?

  • HITRUST has developed the HITRUST CSF, a certifiable framework that provides organizations with the needed structure, detail and clarity relating to information protection.
  • With input from leading organizations within the industry, HITRUST identified a subset of the HITRUST CSF control requirements that an organization must meet to be HITRUST CSF Certified.
  • HITRUST CSF Certified status demonstrates that the solutions listed below have met regulations and industry-defined requirements and are appropriately managing risk.

Bamboo Health solutions with HITRUST CSF Certification include:


Pings delivers real-time notifications whenever patients experience care events, whether they are at a hospital or emergency department, or post-acute in nature (SNF, LTACH, HHA, IRF, hospice)—leading to better awareness and more complete care

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Callouts gives payers a single digital channel to share contextual patient/member information such as gaps in care, available disease management programs, assigned case manager, and more with point-of-care clinicians and care managers—influencing quality, care continuity, and cost.

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Spotlights is an interactive, real-time dashboard of the high-priority performance metrics that healthcare organizations need most—enabling users to identify performance trends and improvement opportunities.

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Stories delivers relevant patient context at the right time to the right user in workflow to enable smoother care transitions—reducing potentially uncompensated and undercompensated care for the system while enabling better patient outcomes.

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Route is the simplest, most comprehensive solution to guarantee electronic patient event notifications are processed in a secure and compliant manner— alleviating hospitals’ regulatory and data-sharing burdens.

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OpenBeds is a comprehensive, provider-facing behavioral health solution for health systems, health plans, and state governments. OpenBeds creates trusted, coordinated care treatment networks—improving provider support and care delivery to patients in need.

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NarxCare is a robust analytics risk scoring application that helps prescribers and dispensers analyze controlled substance data from PDMPs, assess overdose risk, and manage substance use disorder—resulting in more informed prescribing and dispensing decisions.

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Gateway makes accessing data and analytics solutions for care team members easy by integrating the data directly in the clinical workflows of electronic health records, pharmacy management systems, and health information exchanges—saving time and resulting in more personal patient care.

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PMP AWARxE is the technology that provides 40+ state government agencies with accurate, near real-time data in compliance with their regulations—providing the most complete picture of controlled substance use.

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PMP InterConnect

PMP InterConnect facilitates the transfer of prescription drug monitoring data across state lines, allowing states to connect to further combat drug diversion and misuse nationwide.

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PMP Clearinghouse

PMP Clearinghouse ingests every controlled substance prescription statewide populating PMP AWARxE state databases. Users can submit data through a secure file transfer protocol (SFTP) encrypted transfer method.

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SOC2 Type 2 Certifications

Bamboo Health has earned System and Organization Controls (SOC) 2 Type II Compliance for the following solutions:

  • PMP Gateway
  • PMP InterConnect
  • PMP Clearinghouse
  • NarxCare
  • OpenBeds

Developed by the American Institute of CPAs (AICPA), the audit confirms that the information security practices, policies, procedures, and operations at Bamboo Health meet the SOC 2 Type II standards for managing customer data based on three trust service principles: security, availability, and confidentiality.

The SOC 2 Compliance certification is the most widely recognized method for sharing independently reviewed information about a service organization’s internal controls. As an accredited organization, Bamboo Health solutions meet or exceed the levels of security required for service providers storing customer data in the cloud.


The Health Insurance Portability and Accountability Act of 1996 (HIPAA) legislation encourages the use of electronic health records to improve the efficiency and quality of the U.S. healthcare system through improved information sharing. Additionally, HIPAA includes provisions to protect the security and privacy of protected health information (PHI). PHI encompasses a broad set of personally identifiable health and health-related data, including insurance and billing information, diagnosis data, clinical care data, and lab results. Hospitals, medical services providers, employer sponsored health plans, research facilities, insurance companies and related business associates must adhere to HIPAA regulations and requirements.

Health Information Technology for Economic and Clinical Health Act (HITECH) expanded the HIPAA rules in 2009. Combined, HIPAA and HITECH establish a set of federal standards with the intention of protecting the security and privacy of PHI. These provisions are included in the “Administrative Simplification” rules. HIPAA and HITECH mandate requirements related to the use and disclosure of PHI, appropriate safeguards to protect PHI, individual rights, and administrative responsibilities.

Bamboo Health solutions are HIPAA and HITECH compliant as outlined by the U.S. Department of Health and Human Services.

Have specific questions? Or already know which solutions answer your needs? Perfect! Let’s talk in person.

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