SaaS veteran will oversee operating strategy, revenue operations, customer delivery and enterprise support
Louisville, KY and Boston, July 30, 2024 –Bamboo Health, the leader in Real-Time Care Intelligence™, announced the appointment of Jaclyn Balben as the company’s Chief Operating Officer (COO). Balben brings extensive experience managing operations for SaaS organizations, specializing in revenue optimization and strategy, software implementation, and business operations.
Balben previously led several key operational areas for Bamboo Health after joining the company in 2020 through the acquisition of PatientPing, where she led revenue operations and enablement. As COO, she will be responsible for ensuring the successful development and execution of Bamboo Health’s operating strategy and will lead all activities related to business and revenue operations, customer delivery and enterprise support.
“Jaclyn’s strategic mindset and extensive experience in revenue optimization and business operations position her well to continue transforming healthcare,” said Jeff Smith, Chief Executive Officer at Bamboo Health. “We are thrilled to recognize her impact with her expanded position and I’m confident she will continue to be an integral leader driving our company’s success.”
Prior to joining Bamboo Health, Balben held several positions building operating functions focused on enabling scalable, efficient growth, primarily at early- to mid-stage start-ups. These organizations focused on delivering value through the combination of software solutions and large-scale networks.
“It’s very exciting to take on this role during a phase of significant growth and innovation at Bamboo,” said Balben. “Bamboo Health consistently demonstrates its commitment to transforming the way healthcare is delivered, and I am eager to drive operational excellence and customer outcomes. Together, we will continue to eliminate fragmentation across the healthcare industry with the ultimate goal of helping to improve patient outcomes.”
Balben earned her bachelor’s degree in business management from Babson College.
To learn more about Bamboo Health and its leadership team, please visit bamboohealth.com/management.
About Bamboo Health
Bamboo Health empowers healthcare organizations to improve behavioral and physical health outcomes through the most powerful care collaboration network with Real-Time Care Intelligence™. By providing real-time insights during pivotal care moments, clients are enabled to perform life-improving actions and deliver seamless, high-quality and cost-effective whole-person healthcare. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Connect with Bamboo Health on LinkedIn, X and Facebook. Visit BambooHealth.com to learn more.
