Regulatory Pulse From the Desk of Vatsala Kapur, VP of External Affairs

Our complex public health system requires ongoing monitoring to stay abreast of the most important topics shaping healthcare today. With information from Bamboo Health’s experts, you can access brief, timely round-ups of the most pressing regulations affecting the healthcare ecosystem. Check out the latest from Vatsala Kapur, Bamboo Health’s Vice President of External Affairs.

  • The Substance Abuse and Mental Health Services Administration (SAMHSA) announced modifications to data-sharing rules in 42 Code of Federal Regulations Part 2 (“Part 2”). With these changes, patients can now sign a general consent form that allows for the disclosure of their Part 2 data to anyone with a treatment,  payment or health care operation (TPO) relationship with them. While this is anticipated to have helpful outcomes in pursuit of value-based care and care coordination across physical and behavioral healthcare, it’s more important than ever for organizations to have proper cybersecurity measures before enhanced data-sharing measures occur.
  • The National Institute of Standards and Technology (NIST) released the final version of the HIPAA Security Rule Cybersecurity Resource Guide. As policymakers focus on cybersecurity, organizations must prioritize the security, availability and integrity of customer data. One way healthcare entities and vendors can exemplify a commitment to customer data safety is through the HITRUST Common Security Framework (CSF) certification (like Bamboo!). HITRUST is a robust security framework designed specifically for the healthcare industry and is aligned with multiple standards and regulations, including HIPAA and CMS.
  • SAMHSA and CMS launch additional funding opportunities for behavioral healthcare and care integration through the Innovation in Behavioral Health (IBH) Model, Prevention Technology Transfer Centers Cooperative Agreements, Screening, Brief Intervention, and Referral to Treatment (SBIRT) and more. If you haven’t already talked to your state Medicaid agency, take advantage of an opportunity to collaborate and expand care access.

Contact us to chat about how these regulatory impacts may affect your organization.

Catalyzing Healthcare Collaboration: Payers’ Role in Enhancing Care Continuity with Real-Time Care Intelligence™

Rising substance use and mental health risks are straining an already burdened healthcare system, highlighting the need for industry change to sustain a path forward. Adding to this issue, payers and providers face continued challenges around delayed data processing and equitable healthcare access. To help solve this, payers must deepen their partnership with providers and utilize their vast insight into health populations nationwide.

Let’s explore several opportunities for payers to encourage prompt member engagement based on real-time insights.

Investment in Real-Time Insight Technology

Payers and providers can only take on value-based care (VBC) risk with real-time information about their members’ health journeys. Currently, many payers rely on traditional claims data, which has a 60-90-day information lag, leading to missed care opportunities, higher costs and poor patient outcomes. In fact, according to a 2023 report from the American Hospital Association, 62% of the 1,500-plus patients surveyed said treatment had been delayed because of their insurance provider, resulting in patients’ condition worsening.

Rather than lagged claims data, both payers and providers need tools that can transform data into actionable insights in a centralized workflow, enabling prompt, coordinated care for members. Technology solutions can help connect the dots across organizations and increase alignment between payers and providers. When payers invest in streamlined data insights, providers can more quickly coordinate care while reducing costs.

Focus on Vulnerable Populations to Generate Value-Based Care Outcomes

Serious mental illness and behavioral health issues are becoming more common while access issues remain, leading to heightened patient utilization rates and greater strain on the health system. The need for effective payer intervention and increased focus on these vulnerable populations have never been more pressing.

The PwC Health Research Institute found that payers’ behavioral health costs remain relatively lower than their other medical costs, indicating that payers are underestimating the impact of behavioral health when looking at what their total cost of care will be next year. As patients incur costs related to behavioral healthcare, this creates an unplanned strain for payers who haven’t yet invested in proactive measures (including real-time utilization alerts) to mitigate the system burden.

With better data to show access disparities and utilization rates, insurance plans could proactively recognize the potential impact of these payments and adjust regionally for more equitable engagement with the health system.

This increased engagement with behavioral healthcare would also allow payers to actively contribute to addressing the broader issue of substance use disorder and co-occurring physical and mental health challenges by directly supporting improved health outcomes for communities in need and reducing the overall strain on the health system.

Maintenance of Close Partnerships With Providers

As providers continue to focus on the shift to VBC, along with the rest of the industry, payers will need to prioritize provider partnerships to pursue success. Both organizations reap the benefits, such as increasing revenue and improving patient care, when payers and providers are aligned.

Even when patients are able to access care, many struggle with finding the appropriate care, as there are 7.5 million misdiagnoses a year in U.S. emergency departments, according to KFF. Each incorrect diagnosis increases healthcare costs overall, further burdening the system. Addressing this challenge will require close communication with providers to ensure patients get the care they need and the healthcare system can sustain itself without raising costs.

As payers strengthen their collaborative efforts with providers, their investment in real-time insights and technology solutions is key to addressing gaps in care. By maintaining close partnerships with providers and prioritizing actionable insights, payers can improve patient care while also contributing to the sustainability of the healthcare system by reducing misdiagnoses and ensuring appropriate care delivery.

Contact us to learn how real-time intelligence can help close gaps in care.

How to Apply CCBHC Insights Across the Healthcare System to Integrate Physical and Behavioral Health

Physical and behavioral healthcare integration remains a challenge. With outdated funding models and disparate state-by-state priorities, physical health is still not well integrated with behavioral health because there aren’t many incentives to do so. Behavioral and physical health are equally important as we see suicide risk, overdose risk and serious mental illness on the rise, and care must be properly integrated and incentivized to ensure value-based outcomes. These fast-growing issues exacerbate the strain on both the physical and behavioral health systems, as hospitals and EDs experience downstream effects due to a lack of access to integrated care. But it doesn’t have to stay this way. Certified Community Behavioral Health Clinics (CCBHCs) offer lessons on how we can solve this challenge.

Did You Know? 

  • More than 109,000 people in the U.S. have died from drug-involved overdoses, including illicit drugs and prescription opioids (according to the Centers for Disease Control and Prevention (CDC).   
  • Over half (54.7%) of adults with a mental illness do not receive treatment, totaling over 28 million individuals (according to Mental Health America). 

CCHBCs are health entities that expand access to comprehensive behavioral healthcare. They are required to meet specific standards, including providing crisis services 24/7 and providing care coordination services to navigate behavioral healthcare, physical healthcare, social services and more.  

One key element of CCBHCs’ sustainability is that costs are covered to increase the number of individuals served. This is often funded through the Section 223 CCBHC Medicaid Demonstration Program, in which states can apply to be demonstration sites to begin CCBHC work. Another element of expanding access to integrated healthcare in the long run is CCBHCs engaging in several care coordination activities, from electronic information sharing with care coordination partners (94% currently do this or plan to) to co-locating physical health services on site (88% currently do this or plan to), according to the National Council’s 2022 CCBHC impact report

CCBHCs show how stronger behavioral health financial incentives can be a step in the right direction toward increased value-based care outcomes. With financial support and incentives, CCBHCs achieved key improvements, including a 72% reduction in hospitalizations, 40.7% reduction in homelessness and 60.3% less time in jails (according to the National Council). 

But how can we extend these CCBHC outcomes to our healthcare system?  

Each organization in our healthcare continuum serves a role in improving value-based care outcomes. Let’s explore specific tactics for state governments, payers and providers.  

State Governments’ Role

  • Incentivizing care through payment structure and funding: State governments should continue to allocate funding to better integrate physical and behavioral healthcare. State agencies and the federal government can do more to create financial incentives to adopt technology that facilitates integration.  
  • Clarifying regulations: In addition, state governments can do more to clarify the intersection between the recent federal 42 Part 2 final rules and state laws, to encourage information sharing between providers in physical and behavioral health settings. 
  • Encouraging transparency and sharing of best practices across state lines: As more states become demonstration sites for CCBHCs, states can play a key role in greater interoperability among and between states. According to a 2023 KFF survey of state Medicaid officials, each state takes a disparate approach to delivering behavioral healthcare, using multiple behavioral health delivery system models and varying degrees of financial quality incentives. With greater alignment with CCBHCs and the CCBHC model of reporting, states can better standardize and share insights around behavioral healthcare management and access. 

Payers’ Role

  • Updating payment structures: To spur change, payers and providers can implement integrated reimbursement structures with bundled payments for comprehensive care. However, aligning costs with positive outcomes will also necessitate time. 
  • Investing in data-sharing programs: Like CCBHCs, payers can invest in data-gathering and data-sharing programs to better monitor and align costs with outcomes.   

Providers’ Role

  • Recognizing the shifting needs for mental healthcare for adolescents: Primary care providers (PCPs) are often the first entry point for healthcare, especially for kids and teens. Following recommendations from the American Academy of Pediatrics in 2022 for pediatric health providers to screen everyone for suicide risk once a year, PCPs have identified high rates of suicide risk among adolescents (notably recognizing suicide risk is present for 10-12-year-olds) and are best situated to standardize screening and identify behavioral health risks. Then, providers can connect them to the right care at the right time. When more PCPs are trained to identify and assess behavioral health risks, whole person care can become a reality for patients.  
  • Expanding integrated care trainings: With specific trainings aimed at empowering physical healthcare providers with the knowledge necessary to handle physical and behavioral health crises, providers can better realize their role as the first point of entry for physical and preliminary behavioral healthcare.  
  • Maintain focus on workforce shortages and impact: While providers will need support from payers and state governments to see further integration of behavioral and physical health, they will also need to focus on workforce shortages and gaps in staff training. CCBHCs offer an example of how this can be done, as CCBHC demonstration sites have built-in planning periods to hire and train staff to address both physical and behavioral health needs, as well as to establish new billing processes.

Real-time insights can be a crucial tool for organizations looking to improve value-based care outcomes. With data directly in unified workflows, organizations along the care continuum can seamlessly coordinate and facilitate holistic treatment planning with instant access to critical patient contexts and needs. This approach enables organizations to quickly identify gaps in care or opportunities for improved patient outreach and cost savings.  

Change is needed now from everyone in healthcare to address simultaneous behavioral and physical health crises. We can all gain valuable, transferrable lessons from CCBHCs. 

Contact us to learn how Real-Time Care Intelligence™ can help your organization bridge the gap between behavioral and physical health. 

Overrepresented and Overlooked: Behavioral Health Challenges for Incarcerated Individuals   

1 in 2 adults in the United States has had a family member in jail or prison. Despite this high prevalence, the needs of justice-involved individuals often remain a silent narrative. Incarcerated individuals face twice the risk for behavioral health challenges compared to the overall adult population – facing higher prevalence, intensified impacts and the urgent need for tailored solutions to address the unique behavioral health needs of this often-overlooked population. Because of these sobering statistics, healthcare providers must prioritize care for this population too.  

In the confined spaces of jails and prisons, individuals with behavioral health issues are more common than those who don’t struggle, constituting a staggering 60% of state and federal prisoners with substance use disorder (SUD). Formerly incarcerated individuals with SUD experience a 12-fold increase in the likelihood of death or overdose following their release. The consequences of these challenges are far-reaching, resulting in more extended stays in costly emergency rooms, intensified problems and a significantly higher chance of death post-incarceration. 

To better serve this vulnerable population, external organizations, including Medicaid providers and other health system decision-makers, must first recognize and then actively work to mitigate these challenges. Successfully addressing the needs of the justice-involved population is a multi-pronged effort across our healthcare system, requiring cohesive communication and resource allocation from providers, insurers, hospitals, health systems and third parties with a specific focus on the following: 

  • Improving communication between community corrections programs and healthcare treatment providers: Unfortunately, many incarcerated individuals fall through the cracks due to insufficient communication and follow-up between programs and providers. As community corrections programs work with external treatment providers, it is critical these organizations adopt technology or other efficient programs to streamline information sharing and gain insight into available treatment options, ensuring that individuals seamlessly receive the necessary support. 
  • Incorporating justice involvement into behavioral health treatment planning: Behavioral health providers must incorporate justice involvement into their treatment planning, recognizing the prevalence of trauma both before and during incarceration. Providers can offer more effective and empathetic care by understanding the complexities of the criminal justice system and the heightened risk of retraumatization. 
  • Moving at the speed of trust: Building trust is critical to addressing the unique needs of justice-involved individuals. External organizations must prioritize and take time to exemplify that they are not an extension of the criminal justice system. Patience and thoughtful strategies to establish trust in therapeutic relationships are essential, recognizing the reasonable reluctance of justice-involved individuals to trust authority figures. 
  • Allocating substance use recovery resources to jail settings: One impactful way to address behavioral health challenges within the incarcerated population is to continue supporting access to medication-assisted treatment options for those dealing with substance use disorders. This approach ensures that individuals receive comprehensive care within and outside jail settings. 

Our societal safety net is intricately intertwined with the needs of incarcerated individuals. Beyond the challenges within the jail setting, released individuals may face additional risks that threaten both individual and community safety, including the risk of re-incarceration, emergency department use, hospitalization, homelessness and death by overdose.  

When we address the behavioral health needs of incarcerated or recently incarcerated individuals, we sow the seeds for healthier communities. Those who successfully navigate recovery have the potential to return to their families and communities as positive contributors, reducing the prevalence of SUD and lessening associated risks, such as homelessness and higher crime rates. 

The story of justice-involved individuals with behavioral health challenges deserves attention, understanding and action. By acknowledging these unique struggles, implementing tailored solutions, such as technology, behavioral health planning and recovery resources within jails, we can collectively work toward building a society where the wellbeing of all is prioritized. 

Are you seeking to better offer healthcare solutions that support justice-involved patients? Connect with us today. 

2023 Impact Report: Celebrating Our Collective Accomplishments and Exploring Healthcare Changes on the Horizon

The last year ushered in transformation – both for our organization and the thousands of organizations we serve. From welcoming Jeff Smith as our new chief executive officer to furthering achievements with our customers, we were excited to plant seeds together that will grow in 2024 and beyond.

Our recently released 2023 Impact Report reflects these key insights to empower us toward a more accessible vision of whole person care. Explore how we worked alongside our customers to make a nationwide impact with success stories from our customers in Connecticut, Massachusetts and Nevada, an interactive map of our solutions’ footprint and how we plan to continue this forward momentum.

Five Healthcare Trends for 2024

The healthcare landscape is poised for revolutionary change. Our report explores an in-depth outlook of the 2024 trends shaping this transformation, including:

  1. Intelligence Assistance (IA) to precede Artificial Intelligence (AI)
  2. Connecting patients to the right care at the right time, without driving up costs
  3. Continual evolution and adoption of value-based care (VBC)
  4. Prioritization of social determinants of health (SDOH)
  5. Flexibility with telehealth and brick-and-mortar care

Explore more of these insights in the Annual Impact Report.

Coast-to-Coast Impact

With over 1 billion patient encounters across our Smart Signals™ network, we’re proud to empower smarter healthcare decisions nationwide. Explore our interactive map and learn more about where Bamboo Health’s solutions are providing real-time insights.

Customer Stories, New Solution Offering + More

From care coordination to crisis support, our solutions expanded physical and behavioral healthcare access and deepened support nationwide. Here are just a few of the highlights you can learn more about in the report:

  • How Bamboo Health’s OpenBeds® system generated 2,172 referrals for behavioral health in Nevada
  • How our newest solution, Discharge Summaries, can provide timely patient context during healthcare setting transitions
  • How Massachusetts Community Health Centers reduced ED readmissions by 47%

Insights From Our CEO

“Many of us have witnessed our loved ones facing physical and behavioral health challenges, often complicated by unaddressed comorbidities until it becomes too late. Picture engaging individuals during these pivotal moments, seamlessly connected across the healthcare ecosystem, considering their complete wellbeing, and guiding them toward the right next step. This is Bamboo’s vision — to enhance outcomes by collaborating with our healthcare partners, ensuring that the positive impact we create today resonates even more strongly in the lives of those with both physical and behavioral health needs tomorrow. We aim to translate hundreds of millions of pivotal moments into the right next step of care.”

Read more from Jeff Smith here.

Want to learn more? We’re always available to start a conversation with you at our Contact Us page.

Pings™ Reduces ED Burden by 47% for Massachusetts Community Health Centers

Care coordination challenges threaten patients and providers along the care continuum with critical consequences for emergency departments (EDs). As patients struggle to access primary care providers and longitudinal care, increasingly they turn to EDs as a last resort, burdening EDs and leading to potential gaps in care. Providers like the Massachusetts League of Community Health Centers (Mass League) face this ED challenge. Additionally, Mass League must support the diverse needs of their large patient populations despite having insufficient funds dedicated to improving information technology, resulting in adverse impacts on quality, efficiency and cost of patients’ care

The Challenges: Managing a Vast Patient Population

  • Increase visibility into ED visits for over 1 million patients with a diverse range of chronic issues
  • Improve care coordination across 300 access sites
  • Reduce instances where patients visit EDs unbeknownst to their providers
  • Address social determinants of health considerations for 52 community health centers (CHCs)
  • More effectively manage federal funding for direct patient impact

The Solution: Better Whole-Person Care for Over 400,000 Patient Lives

After receiving a federal grant from the Health Resources & Services Administration (HRSA) to support its health centers with improved information technology, Mass League needed a partner to advance interoperability, increase data usage and enhance patient and provider experience. They selected Pings to meet these goals, utilizing real-time notifications sent to care teams when their patients experience care events across Massachusetts. With Pings, Mass League directly improved patient outcomes.

“It’s our job to help our community health centers offer better value-based care. Considering many of their patients lack private health insurance, this is also important to Medicaid. With Pings, care managers can track patients’ journeys across the continuum far better than ever before. This saves the health centers time and reduces costly care gaps while improving the quality of care the patient receives.”

Susan Adams, PMP, VP, Health Informatics, The Massachusetts League of Community Health Centers.

Pings helps monitor over 400,000 patient lives across 13 CHCs, with several more CHCs in the process of implementation. Thanks to the transitions of care data provided by Pings, Massachusetts achieved profound patient outcomes:

  • 47% reduction in 30-day readmissions among ED patients
  • 20% reduction in 30-day readmissions among hospitalized patients
  • 33% increase in follow-up visits for hospitalized patients within 30 days of discharge

Learn more about Mass League’s use of Pings in this case study.

Industry Experts Share Insights on Improving Behavioral Health and Physical Health Integration 

The ongoing mental health and substance use crises persist with little clinical progress. Financial incentives tied to value-based care are essential to address this issue. With the prevalence of mental health conditions increasing 30-50% since 2020, the time is now to improve healthcare integration and align physical and mental health resources, including substance use disorder.  

Recognizing this imperative, Bamboo Health’s Chief Clinical Officer Nishi Rawat led healthcare executives in a discussion about the path forward for greater integration between physical and behavioral healthcare. The panel titled ‘Bridging the Gap: Improving Behavioral Health and Physical Health Integration’ combined expertise from Dr. Nishi Rawat, chief clinical officer at Bamboo Health, Dr. Lynn Simon, president of healthcare innovation and chief medical officer across community health systems, Dr. Virna Little, co-founder of Concert Health and Dr. Ravi Kavasery, deputy chief medical officer at Blue Shield California.   

The panel discussed key actionable insights, including the need for financial incentives to integrate physical and behavioral health and current challenges inhibiting whole person care. 

Financial Incentives Hold Key to Solving Access Issues 

Payment parity is necessary to fix broken models and address access issues. Without payment parity, it is challenging to consider how to expand access for both behavioral and physical health needs. Reimbursement rates must also change to incentivize healthcare providers – assessments can’t be reimbursed due to hospital billing systems, and reimbursement rates, in general, are low.  

As an alternative to the current reimbursement challenges, value-based care models may help provide improvements to both clinical and financial outcomes (according to Dr. Simon), although there still may be barriers to success (e.g. access). Dr. Rawat emphasized several implementation challenges: 

  • The imbalanced relationship between payers and behavioral healthcare providers, specifically disparities in reimbursement
  • Lack of in-network care (¾ of members blame their insurer when they can’t access care)
  • Lack of objective and systematic quality measures
  • Lack of useful technology (not even interoperability and data exchange)
  • Lack of clinician readiness as a result. 

Whole Person Care Remains a Hot Topic for Integration 

If physical health and behavioral health are not better integrated, mental health and SUD care will continue to fall by the wayside. This means that emergency departments will also continue to face the burden. Each of the panelists offered several definitions and factors when we refer to ‘integration’: 

  • “Collaboration and communication, specifically as it relates to coordinating care among providers. For us, we’re working on the primary care side to support our PCPs with access to behavioral health providers (remotely). But we are also tackling the issue on the acute side with assessment and placement support – this isn’t quite as integrated but the focus is attempting to deal with the challenges of overwhelmed emergency departments and help with care coordination and follow-up.” – Dr. Simon 
  • “We need to better define integration and its core components. Shared training, a shared care plan and shared accountability for physical and behavioral health providers.” – Dr. Little  
  • “Integrated care is about managing every touch point where a patient touches the ecosystem of care delivery and using it as an opportunity to coordinate and provide care across the entire spectrum of behavioral, physical and mental needs.” – Dr. Kavasery  

Implementation of better integration can also be challenging with fewer staff. Dr. Kavasery suggested one training opportunity for dealing with fewer staff would be to widen the means of access for people to become healthcare providers. Additionally, he recommended offering training in evidence-based therapies like Cognitive Behavioral Therapy (CBT) and Dialectical Behavioral Therapy (DBT) to help address staffing shortages in behavioral health and expand expertise. Training individuals in a more collaborative model can enhance both accountability and measurability. 

Hospitals and Emergency Departments Face Burden 

It’s impossible to discuss integration without acknowledging the need to solve ED overwhelm. EDs are overwhelmed with lack of staff and patients experiencing wide-ranging behavioral issues that may require more longitudinal care. Dr. Little shared a recent anecdote of a patient with suicide risk who was in the ED for two weeks. Although the hospital provided some level of care, Dr. Little noted that this person could have benefitted from the support of community health and primary care resources. However, that access was not available.  

To minimize these downstream effects in the EDs, it’s essential to enhance support for primary care and community health providers by adjusting reimbursement rates and incentivizing care. Health systems, payers and behavioral health providers must collaborate now to make these necessary payment changes possible. Without change, EDs will continue to experience overwhelm and provider burnout, leading to less access to care, and ultimately, higher suicide risk and prevalence of untreated mental and physical health conditions. We cannot afford to continue waiting. 

To learn more about the importance of whole person care, please contact us today.