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BH SCAN

Thank you for your interest in utilizing BH SCAN, the behavioral health statewide central availability navigator sponsored by the North Carolina Department of Health & Human Services. Please reach out to us if you have any questions.

Join the Network
Training
Digital Referrals
Integrations
Resources
FAQ

What is BH SCAN?

Behavioral Health Statewide Central Availability Navigator

Behavioral health referrals, typically consisting of multiple calls, faxes or emails, are time-consuming, inefficient and frustrating for both patients and providers.

BH SCAN replaces this manual process for providers by increasing transparency into open resources in the state through a platform to view treatment availability. By providing real-time facility availability, BH SCAN helps providers get individuals the care they need, sooner.

Key Benefits…

Real-Time Availability Dashboard
Filterable Treatment Services
Quick Access to Service Details and Requirements

Interested in giving feedback to improve our product?

Join BH SCAN User Council

If you are ready to onboard, please complete the following:

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Step 1

Once received, we will present your application to the state for approval.

In accordance with HIPAA compliance, a BAA is part of our agreement, as there is the likelihood that personal health information will be included in the referral. If your organization prefers to use its own BAA please send us a copy for review. We also have a process to review any red lines or proposed changes your organization would like us to consider to the Subscription Agreement.

If you have any questions/edits regarding the agreement, please email [email protected]

No Cost Agreement

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Step 2

Please complete this form to create your account within the BH SCAN platform.

For support filling out this form, contact the BH SCAN Onboarding Associate at [email protected].

Configuration Form

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Step 3

We offer virtual trainings that you can complete at your own pace or, if preferred you can attend one of our periodic live trainings.

View Trainings

Digital Referrals

Digital referrals streamline the process of connecting individuals to treatment by letting care teams send referrals to providers through BH SCAN, saving valuable time for teams and enhancing care coordination across the network.

Features Available When Enabling:

Easy-to-use digital intake form
Organize requests in Referral Request Status tab
Secure in-platform messaging between care teams
Relay status updates via notifications

Learn More

Enhance your organization’s ability to connect individuals with the right care quickly and efficiently. By signing up to send and/or receive digital referrals, you’ll streamline workflows, reduce administrative burden, and improve care coordination across providers. Gain access to a digital referral network, track request statuses, and ensure timely placements—all within a secure, user-friendly platform.

Interested in enabling this feature for some/all of your teams?

Submit the Form

To learn more about the digital referral workflow, view our full-length training or mini-tutorials.

View Trainings

Resources and Information

BH SCAN Information Sheet

Standards and Guidelines

BH SCAN Launch Announcement

Receiving Organization User Guide

BH SCAN FAQ

Orientation & Trainings

We offer prerecorded orientations and trainings as a flexible option to ensure your success with BH SCAN.

BH SCAN Expansion Orientation

Learn more about the BH SCAN project background and the deadlines for the upcoming expansion go-live.

View Recording

BH SCAN Provider Training

Learn how to search for treatment availability, send digital referrals, and close the loop on these requests, leading to a streamlined referral process all in one platform.

View Recording

Micro Tutorials

These videos focus on delivering concise and targeted information on a specific topic, making them ideal for quick learning and on-the-go training.

Searching Services on Network

Swiftly navigate the platform to filter service
options based on certain criteria, determine
availability and program details and more.

Messaging within the Platform

Ask questions, send documents and more
within a referral request using our secure
digital messaging feature.

Updating Service Availability

Perform key steps to accurately reflect bed
and appointment availability for your listed services.

Editing User Accounts

Effectively manage user accounts
and access within our system.
*Feature available to Administrator
users only

Sending a Referral Request

Become proficient in the digital referral workflow and ensure optimal care coordination.

Responding to Referral Requests

Efficiently close out referrals by documenting a final decision ensuring a seamless transition of care.

Setting Availability Update Reminders

Set up reoccurring email alerts to remind you to update your service availability.

Editing Service Details

Accurately update and manage service details within our platform.
*Feature available to Administrator users only

Integration Options

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Single Sign-On Enhancement Enablement

Single sign-on (SSO) is an identification method that enables users to log in to multiple applications and websites with one set of credentials. SSO streamlines the authentication process for users.

SSO Request Requirements

Your organization has an active account within the OpenBeds platform.
Your IT department has an Active Directory or an equivalent LDAP system in place that supports SAML 2.0.
Your IT department has reviewed the SSO Configuration and Enablement Documentation and confirmed feasibility.

Submit SSO Request

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Automated Bed Availability

Automated Bed Availability allows healthcare facilities to send real-time bed counts via automation and surface total bed availability within the BH SCAN web application. When Automated Bed Availability is configured, users will no longer need to manually update bed availability for their services.

Pilot Phase 1 – Complete
Nine UNC Health facilities leveraged JavaScript Object Notation (JSON) post to receive bed counts and surface total bed availability within the BH SCAN application every hour. As a result, daily bed updates increased by 1362%.

Learn more at Pilot Phase 1 Report

To determine if your organization is ready to begin this process, please review this ABA documentation. This document outlines the critical data values needed and how to share bed availability data with Bamboo Health.

Demo

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Electronic Health Record (EHR) Workflow Integration

The goal of EHR workflow integration is to use SMART on FHIR API to create integration between the OpenBeds referral platform and the referring facility/provider EHR system for the purpose of making electronic referrals within a providers’ workflow. This will provide one-click access to OpenBeds and leverage information from the EHR to pre-populate the following patient demographics in the referral form:

First name
Last name
Date of birth
Phone number

EHR integration improves security, increases time savings, and creates a more seamless transition between EHR and OpenBeds systems.