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How Harbor Health Plan Uses Pings to Monitor High Utilizers and Reduce Readmissions

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Harbor Health Plan was a Managed Care Organization serving members throughout the state of Michigan. Prior to implementing Bamboo Health’s Pings solution, they received a monthly spreadsheet listing their highest-cost members, along with the number of times those members presented to the emergency department (ED) within a 30-day window. The data was typically anywhere from 60 to 90 days old, which made it difficult for the team to effectively and efficiently follow up with members. 

Download their case study to learn how real-time e-notifications helped them solve this problem and realize positive results for their high-utilizing members like a 7% decrease in recidivism and 40% decrease in ED visits.