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Annual Impact Report

Published Jan. 2025

CEO LETTER

A Letter From Our CEO

As we reflect on another year of progress, I am inspired by the life-improving actions we’ve taken together. Our shared commitment to creating better lives for everyone experiencing physical and behavioral health disorders has never been stronger. It has been particularly inspiring to support and focus more resources on addressing the unique challenges of high-need, high-cost individuals, an area of focus that will continue to grow in the coming years.
 
Throughout this year’s Annual Impact Report, we explore how best practices and innovative strategies are shaping healthcare’s future and making the most of these pivotal moments, particularly for behavioral healthcare integration. With a focus on improving behavioral health outcomes through new solutions and partnerships, we’re empowering life-improving action in pivotal moments for those facing both physical and behavioral health challenges. From closing critical care gaps through unique health plan and provider collaborations to driving millions in savings with real-time patient insights, this report highlights the latest evolutions in healthcare.

Humana and Privia

Award-Winning Provider-Health Plan Collaboration With Privia Medical Group–Georgia and Humana

Improved Follow-Up Care Measures for Medicare Advantage

The Challenge

Lack of real-time data presents serious barriers to care coordination for patients after they leave the hospital. 

The Solution

Innovative collaboration between Humana, Privia Medical Group (PMG)–Georgia and Bamboo Health to bridge care gaps for patients enrolled in Medicare Advantage plans.

The Impact

The collaborative team improved patient outcomes, reduced the risk of hospital readmissions, lowered the cost of care and improved CMS Star Ratings with Bamboo Health’s Care Gaps solution.

Increased visibility into patient whereabouts via Bamboo Health’s Pings platforms’ TRC & FMC flags over a 90-day period

3.2%

improvement in FMC measures by Privia

84%

of Pings alerts closed by Privia, resulting in timelier follow-up, better care coordination for patients/members and improved provider satisfaction

8.2%

improvement in TRC measures by Privia

This innovative partnership was one of only 22 presentations selected for a Points of Light Award on May 14 at the 2024 K2 Collaborative Summit, a KLAS Research conference for health plans, providers and industry leaders.

2025 Outlook

2025 Predictions

DID YOU KNOW?
Bamboo Health’s CEO, Jeff Smith was named one of the Top 25 Healthcare Software Executives of 2024 by The Healthcare Technology Report.

BAMBOO BRIDGE

Your Real-Time Care Companion

  • Individuals with behavioral health challenges are six to eight times more1 costly to treat and represent a high percentage of high-cost claimants, driving up the total cost of care and worsening patient outcomes.
  • To address higher costs while improving patient outcomes, organizations need bolstered workforce support with the help of care navigators and real-time insights.
  • With one click in their Electronic Health Records (EHRs), providers and care coordinators can engage with a Bamboo Health care navigator.
  • From here, Bamboo Health connects directly to help the individual identify the best next step in their care journey to reduce critical gaps in care.
  • This allows providers to focus more on delivering crucial, life-saving care while Bamboo Health handles the rest: helping individuals navigate next steps in their patient journeys for improved clinical and financial outcomes.
  • In one pilot, providers using Bamboo Bridge achieved a 66% patient assessment rate, 60% appointment scheduling rate and 35% visit attendance rate for patients with behavioral health needs.
  • Compared to the traditional process with no follow-up intervention, these statistics represent large portions of populations that typically would go unmanaged and translate into better care for your patients and significant cost savings for your organization.  
  1. https://www.milliman.com/-/media/milliman/pdfs/articles/milliman-high-cost-patient-study-2020.ashx

Delaware Insights

Shared, Interstate Data Across Physical and Behavioral Healthcare in Delaware

How the Delaware Division of Substance Abuse and Mental Health (DSAMH) Identified Patients Across State Lines to Complete Care Journeys

Michelle Singletary-Twyman, DSAMH’s Division Director, shared:
“I would encourage every state to try and adopt something like this. It will help people. It will save lives, and I think people will be a lot more satisfied with their work, because you can actually do the work you came to do.”

BAMBOO FOOTPRINT

Connect to the Most Powerful Care Collaboration Network in the Country

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1B Patient Encounters

Improving lives during pivotal care moments

  • admission, discharge and transfer data points
  • pharmacies
  • post-acute facilities
  • states and territories
  • of the largest health plans
  • major retail pharmacy chains
  • of the top 10 best hospitals

In 2024, Black Book Research awarded Bamboo Health two awards for Highest Client Satisfaction and Best Care Collaboration Solution. Nominations were gathered from 2,500+ behavioral health professionals across physician practices, treatment centers, hospitals and specialized providers.

COLLABORATION HIGHLIGHTS

2024 Collaboration Highlights

Several key healthcare organizations recently took steps toward improving whole-person care. Learn key tactics leading organizations are leveraging to address the healthcare industry’s most pressing challenges.

Missouri:
The State of Missouri and Bamboo Health partnered to deploy a comprehensive statewide prescription drug monitoring program (PDMP). The initiative is aimed at providing healthcare professionals with real-time PDMP data in their existing workflows, saving them valuable time and ensuring confidence when prescribing and dispensing controlled substances.

Prisma Health:
Prisma Health, South Carolina’s largest healthcare organization, extended their collaboration with Bamboo Health to deliver real-time patient intelligence across the healthcare delivery continuum.

WakeMed:
WakeMed, a nationally recognized 970-bed not-for-profit health care system founded and based in Raleigh, N.C., partnered with Bamboo Health to enhance care collaboration and further improve patient care outcomes.

Bamboo Health was selected as the 2024 “Best ­­­­­­­Care Orchestration Solution Provider” by MedTech Breakthrough, a leading market intelligence organization, out of over 4,000 nominations. Bamboo Health was awarded for its Crisis Management System, which connects 988 Lifeline call center professionals, mobile response teams and treatment providers to expedite access to quality care for individuals in need of behavioral health treatment.

EMPLOYEE WELLNESS

From Employee Wellness to Community Impact:
Our Commitment to Health

Creating solutions that empower a better life for everyone experiencing physical and behavioral health disorders starts with healthy, engaged Bamboo team members.

Here’s a snapshot of just some of the ways we engaged with our teams and communities this year:

  • Donated laptops to Option to Success and Sweet Evening Breeze, two Louisville-based nonprofits working to provide essential resources and opportunities to individuals in need.
  • Launched partnership with First Stop Health for 24/7 access to virtual primary care and behavioral health support.
  • Access and learning sessions to Rocket Lawyer for free legal services, ensuring our team has peace of mind in addressing financial and legal needs.
Gender Diversity
Female
Male
Non-binary
We remain committed to a safe and inclusive workspace, and we’re actively expanding the diversity of our staff, aiming for gender equality and creating sustained, inclusive work for everyone. Our staff is almost 50/50 for male and female equity.
New Hires 2024: Demographics
Historically Marginalized Communities
White
Decline to self identify
We are a safe space for all those who identify as LGBTQ+ or come from historically marginalized communities (HMCs). We continuously empower and recruit individuals from all backgrounds to mirror and support our diverse customer base.
Regional Diversity
Our US employees are in 37 states and in DC
19 employees located in Poland
With our employees primarily working from home, Bamboo Health brings together unique experiences of employees across time zones. Most of our workforce is based in Eastern Time with support at many other times of day available from Pacific Time, Mountain Time, Central Time and even Central European Time.

Nishi Rawat, MD, Bamboo Health’s Chief Clinical Officer and founder of OpenBeds®, earned a spot on Becker’s Hospital Review’s Top Women in Health IT To Know for the third consecutive year.

LEADERSHIP UPDATES

2024 New Leadership Team Members

We continued to strengthen our leadership team, welcoming new and promoted members who bring deep expertise to drive our mission of empowering life-improving actions for everyone. Learn more about the latest leadership appointments:

Nazir Rostom

Chief Operations and Financial Officer

Erik Moore

Chief Technology Officer

Kirsten Lundquist

Senior Vice President of Product Strategy and Product Marketing

Brad Bauer

Senior Vice President of Business Development

Bamboo Health was named to The Healthcare Technology Report’s Top 100 Healthcare Technology Companies.