Solutions

Care coordinators rely on lagged claims data to manage the administration and cost of care for high-risk patients. But so many things can happen during a 60-to-90-day claims lag, resulting in compromised care. Rising Risk, part of our Pings solution, helps providers identify emerging high-risk and multi-visit patients in near real-time and offers a workflow to better manage their care and costs.

Pings delivers real-time notifications whenever patients experience care events, whether they are at a hospital or emergency department, or post-acute in nature (SNF, LTACH, HHA, IRF, hospice)—leading to better awareness and more complete care.

Stories delivers relevant patient context at the right time to the right user in workflow to enable smoother care transitions—reducing potentially uncompensated and undercompensated care for the system while enabling better patient outcomes.

Route is the simplest, most comprehensive solution to guarantee electronic patient event notifications are processed in a secure and compliant manner— alleviating hospitals’ regulatory and data-sharing burdens.

Callouts gives payers a single digital channel to share contextual patient/member information such as gaps in care, available disease management programs, assigned case manager, and more with point-of-care clinicians and care managers—influencing quality, care continuity, and cost.

Spotlights is an interactive, real-time dashboard of the high-priority performance metrics that healthcare organizations need most—enabling users to identify performance trends and improvement opportunities.

During health crises such as COVID-19, this solution grants access to real-time information for resources like available critical beds, key personnel, and vital equipment, and automates federal and state reporting requirements—helping to reduce staff stress and connect patients with necessary resources.

OpenBeds is a comprehensive, provider-facing behavioral health solution for health systems, health plans, and state governments. OpenBeds creates trusted, coordinated care treatment networks—improving provider support and care delivery to patients in need.

Mobile Crisis Management expedites access to assessment and treatment for those in behavioral health crisis, tracks their journey from call to treatment, and coordinates all stakeholders within a crisis management system—helping people get the care they so desperately need.

NarxCare is a robust analytics risk scoring application that helps prescribers and dispensers analyze controlled substance data from PDMPs, assess overdose risk, and manage substance use disorder—resulting in more informed prescribing and dispensing decisions.

Gateway makes accessing data and analytics solutions for care team members easy by integrating the data directly in the clinical workflows of electronic health records, pharmacy management systems, and health information exchanges—saving time and resulting in more personal patient care.

The solution behind 40+ states and territories’ PDMPs. PMP AWARxE is the technology that provides state government agencies with accurate, near real-time data that is compliant with their regulations—providing the most complete picture of controlled substance use.

Treatment Connection enables patients and their loved ones to anonymously, conveniently, and quickly find state-vetted treatment facilities for substance use or mental health. This patient-facing portal is available in states that use our OpenBeds solution.

Our comprehensive Behavioral Health Care Coordination solution combines many of our individual solutions in one platform, shared by a vast network of payers and providers, to help improve care coordination and, ultimately, people’s health.