Recently, we presented a webinar: The Power of Pings: How a Statewide Mental Health and Human Services Provider Tracks and Manages its Patient Population with Real-Time Notifications. The webinar was a joint effort between Bamboo Health and our customer, Monarch. Since 1958, Monarch has provided the state of North Carolina with comprehensive specialty mental health and human services; Today, they serve 28,000 patients. They pride themselves on providing a nurturing environment for people with intellectual and development disabilities, mental illness, and substance use disorders. You can learn more about Monarch, here.

Over the past few years, Monarch experienced a growing challenge: the ability to efficiently track and effectively manage their patient population. With Monarch’s growth came a more diverse patient population, based on geographic area, medical history, type of insurance, and more. Additionally, the Substance Abuse and Mental Health Services Administration Center for Mental Health Services awarded Monarch a Certified Community Behavioral Health Clinics Expansion Grant. While the grant provided opportunity, it also set strict regulations related to patient care coordination.

To answer this challenge, Monarch partnered with Bamboo Health to implement Pings, which delivers real-time notifications to care team members when their patients experience care events across the continuum. Pings helped Monarch become more informed on both a broad scale and provider-level scale.

Monique Lucas, vice president of integrated care at Monarch, had this to say, “After about a year with Pings, we realized the value that it brought. We were able to utilize the data to build dashboards that gave us a clearer picture of what we were dealing with and how to handle our hospitalization population.”

To hear much more from Monique about how Pings revamped Monarch’s healthcare coordination efforts, check out our webinar recording.